In line with our core value of 'Customer Focus', we ask our customers for feedback on a continual basis and from this we are able to identify customer relationship strengths and immediately address any areas of improvement by promptly following up the feedback if required.
Our internal review and audit mechanism, ensures positive feedback is built upon and any concerns are addressed. The results are also used to help improve our general work ethics and training schedules.
When your repair is complete and you have collected your vehicle, you will receive a notification via email or SMS inviting you to complete a very simple survey. This is unique to you and will ensure that only customer feedback is collected.
Check your communication preferences to ensure you receive this request. It will also be available on your hub in the notification area.
Time is precious, so we have a very simple process that should take no longer than 2 mins to complete. We ask that you rate Repair Quality, Communication, Repair time, Overall Experience.
You also have the opportunity to leave any comments regarding your repair if you wish.
No problem, you simply tick the anonymous box, and your details will not be shown against the feedback
Organise your repair easily using our simple intuitive booking system. Select your repairer from our nationwide network of approved repairers, and they will be in touch to discuss your requirements.
Review the progress of your repair at any time, 24/7, 365 days of the year. The hub's built in intelligence will only show you options relevant at each stage, allowing you to control your repair.
Sorting your repair couldn't be easier, and we have extensive help to support you through the repair journey. Visit our help section for frequently asked questions, help files or contact our support team.
We just need to make sure we have your correct details and that we have your vehicle's location.
Let us know what's happened, where the damage is and even better, send us photos.
Based on your vehicle, location and date, we will show you 5 repairers for you to consider.
Once booked, the process of the repair will start and you will be kept informed every step of the way.