Not to be confused with your Claim Reference, your Repair Reference can be found on the email or SMS that is sent to invite you to book or view updates on your repair via the Repair Hub.
It would be advisable to make a note of this number, as this reference is unique to your repair and can be used to access your repair details throughout the repair journey.
No problem. If you supplied your email address when you first contacted us you can use that, along with your registration, to request an email with your details on. If we only hold your telephone number please use the Contact Page to request your reference.
Organise your repair easily using our simple intuitive booking system. Select your repairer from our nationwide network of approved repairers, and they will be in touch to discuss your requirements.
Review the progress of your repair at any time, 24/7, 365 days of the year. The hub's built in intelligence will only show you options relevant at each stage, allowing you to control your repair.
Sorting your repair couldn't be easier, and we have extensive help to support you through the repair journey. Visit our help section for frequently asked questions, help files or contact our support team.
We just need to make sure we have your correct details and that we have your vehicle's location.
Let us know what's happened, where the damage is and even better, send us photos.
Based on your vehicle, location and date, we will show you 5 repairers for you to consider.
Once booked, the process of the repair will start and you will be kept informed every step of the way.