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Ford Accident Management recognises the importance of customer feedback to provide insight into both positive and negative perceptions of your experience

In line with our core value of 'Customer Focus', we ask our customers for feedback on a continual basis and from this we are able to identify customer relationship strengths and immediately address any areas of improvement by promptly following up the feedback if required.

Our repair network have an internal review and audit mechanism in place, which ensures positive feedback is built upon and any concerns are addressed. The results are also used to help improve our general work ethics and training schedules.

How do I provide feedback

Once you have collected your vehicle you will be invited to leave feedback via email or sms. the email contains a unique id that is exclusive to you however if you wish you can remain anonymous, simply tick the box.

You will be asked to leave a star rating for 4 main categories repair quality, communication, time and overall experience, with the additional comments if you would like to leave any feedback.

Need to get in touch now?

No problem, email the support team and we will respond with 24 hours, alternatively you can call your repairer or our dedicated call centre on 01482 429840 and we will be able to discuss your concern.

Repair booking

It's all about choice

Organise your repair easily using our simple intuitive booking system. Select your repairer from our nationwide network of approved repairers, and they will be in touch to discuss your requirements.

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Repair progression

Always informed

Review the progress of your repair at any time, 24/7, 365 days of the year. The hub's built in intelligence will only show you options relevant at each stage, allowing you to control your repair.

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Help & support

Need help?

Sorting your repair couldn't be easier, and we have extensive help to support you through the repair journey. Visit our help section for frequently asked questions, help files or contact our support team.

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How does it work?

A simple 4 step process that gives you control of your repair

Confirm your details

We just need to make sure we have your correct details and that we have your vehicle's location.

Your vehicle damage

Let us know what's happened, where the damage is and even better, send us photos.

Choose your repairer

Based on your vehicle, location and date, we will show you 5 repairers for you to consider.

See the progression

Once booked, the process of the repair will start and you will be kept informed every step of the way.

Your feedback

Let us know how you get on