During the repair of your vehicle, you may find the repairer or claims handler will reach out with additional updates or information relating to your vehicle and its repair, including potential offers. The hub will automatically notify you of these messages via SMS or email with a link to your dedicated page within the hub.
Once your repairer has organised your vehicle's repair they will provide an estimated completion date, this date serves as the best possible estimate on when your vehicle will be almost complete. The repairer will call you once quality control checks have been done and have passed.
Your timeline shows every interaction and the repair progress from start to completion, timestamps them for reference. You will also see the next milestone in your repair journey.
If the repairer sends additional messages or offers they will also appear here (see waypoint and repairer updates for more information)
Organise your repair easily using our simple intuitive booking system. Select your repairer from our nationwide network of approved repairers, and they will be in touch to discuss your requirements.
Review the progress of your repair at any time, 24/7, 365 days of the year. The hub's built in intelligence will only show you options relevant at each stage, allowing you to control your repair.
Sorting your repair couldn't be easier, and we have extensive help to support you through the repair journey. Visit our help section for frequently asked questions, help files or contact our support team.
We just need to make sure we have your correct details and that we have your vehicle's location.
Let us know what's happened, where the damage is and even better, send us photos.
Based on your vehicle, location and date, we will show you 5 repairers for you to consider.
Once booked, the process of the repair will start and you will be kept informed every step of the way.